themountdepot.com

Yes. Products may be returned or exchanged within 14 days from receipt of your shipment. Products must be returned in new unused condition and include the original packaging contents.  All product returns and exchanges must follow the guidelines in the "How do I return an item?" Return and Canceled Order Policy section.

What is the restocking fee for normally stocked items?
Products may be returned or exchanged for items equal to or greater in value are not subject to a restocking fee within 14 days from delivery of your shipment. Products must be returned in new, unused condition and include the original packaging contents including hardware and instructions (if applicable).  Product returns without exchange are subject to a 10% restocking fee.  Products that were altered or modified in anyway, including cosmetic blemishes from the original received state can not be returned, no exceptions.  If a product is returned opened from the original factory sealed bag or without the packaging contents a restocking fee up to 15% may apply.  Products returned in opened bags or boxes may, but need not be, determined to be used.  Products that have been determined to be used or altered will be shipped back to the customer at their expense. If the items qualified for free shipping, shipping costs will be deducted from the returned amount.

What is the restocking fee for bulk quantity, special order or items that ship directly from the manufacturer? A 25% restocking fee will apply to all items where a bulk quantity discount was provided (a price lower than listed on The Mount Depot.com), special ordered items (items not listed on The Mount Depot.com prior to ordering) and items listed as "Ships directly from the manufacturer". This is due to the restocking fee charged by the manufacturer to return items. A minimum payment of 50%, unless other arrangements are required, is due for all bulk quantity orders, special order items or items shipped directly from the manufacturer. In addition the customer will pay all incurred shipping costs, both ways, for returned items plus the restocking fee.

Why is there a restocking fee?
The restocking fee is charged due to the merchant fees (Visa, Mastecard, etc.) charged to The Mount Depot for transactions.  Merchant fees apply for initial transaction to receive money for the purchased goods by the merchant (Visa, Mastercard, etc)  and then a fee to credit the amount to the credit card for the returned goods. The merchant fees charged to The Mount Depot applies to both the transaction fee for the initial purchase and the transaction fee for the return.  These merchant fees charged to The Mount Depot are approximately 7% and the remaining 3% minimal fee is charged for administrative fees.  Restocking fees for special ordered items not carried by The Mount Depot.com and bulk quantity orders are charged 20% due to the restocking fees charged to The Mount Depot by the manufacturer for returned items.