Yes. Products may be returned or exchanged within 14 days from receipt of your shipment. Products must be returned in new unused condition and include the original packaging contents. All
product returns and exchanges must follow the guidelines in the "How do I return an item?" Return and Canceled Order Policy section.
What is the restocking fee for normally stocked items?Products may be returned or exchanged for items equal to or greater in value are not subject to a restocking fee within 14 days from delivery of
your shipment. Products must be returned in new, unused condition
and include the original packaging contents including hardware and instructions (if applicable). Product returns without exchange are subject to a 10% restocking fee. Products that were altered or modified in anyway, including cosmetic blemishes from the original received state can not be returned, no exceptions. If a product is returned opened from the original factory sealed bag or without the packaging contents a restocking fee up to 15% may apply. Products returned in opened bags or boxes may, but need not be, determined to be used. Products that have been determined to be used or altered will be shipped back to the customer at their expense. If the items qualified for free shipping, shipping costs will be deducted from the returned amount.
What is the restocking fee for bulk quantity, special order or items that ship directly from the manufacturer?
A 25% restocking fee will
apply to all items where a bulk quantity discount was provided (a price lower than listed on The Mount Depot.com), special ordered items (items not listed on The Mount Depot.com prior to ordering) and items listed as "Ships directly from the manufacturer". This is due to the restocking fee charged by the manufacturer to return items. A minimum payment of 50%, unless other arrangements are required, is due for all
bulk quantity orders, special order items or items shipped directly from the manufacturer. In addition the customer will
pay all incurred shipping costs, both ways, for returned items plus the restocking fee.
Why is there a restocking fee?The
restocking fee is charged due to the merchant fees (Visa, Mastecard,
etc.) charged to The Mount Depot for transactions. Merchant fees apply for initial transaction to receive money for the purchased goods by the merchant (Visa, Mastercard, etc) and then a fee to credit the amount to the credit card for the returned goods. The merchant fees charged to
The Mount Depot applies to both the transaction fee for the initial
purchase and the transaction fee for the return. These merchant fees
charged to The Mount Depot are approximately 7% and the remaining 3%
minimal fee is charged for administrative fees. Restocking fees for
special ordered items not carried by The Mount Depot.com and bulk
quantity orders are charged 20% due to the restocking fees charged to
The Mount Depot by the manufacturer for returned items.
What products are non-returnable?
Products that are non-returnable include items that have been altered and can not be resold or returned to the manufacturer. Items listed as closeout on The Mount Depot.com are non-returnable. Products found to be defective will be replaced by RAM Mounts (NATIONAL PRODUCTS, INC). Please read "I received my item and it's defective. How do I get a replacement?" below.
Canceled in-stock products orders
The Mount Depot.com will attempt to process canceled orders prior to the order being shipped. In the event the item is shipped, the customer will be responsible for all incurred shipping costs and a 10% restocking fee may apply.
What should I do if my product was damaged in shipping?
The Mount Depot.com inspects all items prior to shipment. In the event the product is damaged in shipping please contact
[email protected] for customer service. The Mount Depot will determine the fastest way to remedy the situation.
Who pays shipping charges for returns or exchanges to The Mount Depot.com?
Shipping charges for products returned to The Mount Depot.com for either exchange or refund will be paid by the customer.
Will I be charged for shipping costs if I return an order that qualified for free shipping?
Yes. If the product is returned and the order qualified for free shipping, the customer will be charged for the shipping costs incurred by The Mount Depot.com to ship the item. The shipping rate costs will be deducted from the customers refund.
If I exchange a product do I qualify for free shipping again if my original order qualified for free shipping?
No. If an original order qualified for free shipping, and a product exchange for equal or greater value is made, the customer will pay for all shipping charges incurred for the shipment to the customer and return to The Mount Depot.
How do I return or exchange a product?
Please contact The Mount Depot for an RMA number.
Return Merchandize Authorization (RMA) form is required for all returns and exchanges. Please read
"How do I return an item?" in the Return and Canceled Order Policy section for guidelines on returning a product and information on how to receive a RMA number.
